Terms of Service

[Important] Please read the following terms and conditions carefully before registering.

The Terms and Conditions set forth your rights and obligations in using the Service.
By clicking the "Agree and go to membership registration" button, you agree to all the terms and conditions of this policy.

■■■ Samurai Mall Basic Terms ■■■ ◆Chapter 1 General Provisions Article 1 (Definitions) In these Terms, the following terms shall have the meanings specified below. 1. "Member" refers to an individual who agrees to these regulations and registers as a member of Samurai Mall in accordance with the method prescribed by Wasabi Co., Ltd. (hereinafter referred to as the "Company"). 2. "Service" refers to the various services provided by the Company for members on the website "Samurai Mall" (hereinafter referred to as "this site"). 3. "Transactions" refer to various actions performed by members using the service, such as shopping and applying for gifts. 4. "Service provider" refers to a person who provides products that are the subject of transactions on this site. 5. "Terms, etc." collectively refers to these regulations, precautions for using the service, precautions for shopping on this site, and other terms and guidelines established by the Company. 6. "Member information" refers to information such as information regarding the member's attributes and history regarding the member's transactions that the member has disclosed to the Company. 7. "Content" means content that can be accessed through the Service. 8. “Store” refers to companies and business operators that have opened a store on this site. Article 2 (Scope and changes to these Terms) 1. These Terms set forth the terms and conditions for the use of services common to websites operated by our company (hereinafter referred to as the "Services"). 2. These Terms shall apply to all users (as defined in Article 3) regarding the use of this Service. However, regarding each service provided by our company other than this service, if there are provisions that are only stipulated in the terms of use for each service, or provisions that overlap between these rules and the terms of use for each service in related items, Only the provisions of the terms of use for each service apply. 3. The Company may, without obtaining the user's prior consent, disclose or notify the user in any manner it deems appropriate, such as by posting on the site or by e-mail, and may change all or part of these Terms as appropriate. Some parts may be changed. 4. If all or part of these Terms are changed, the changed terms will apply to the use of this service, and users will only comply with the changed terms. Article 3 (Users) In these Terms, "Users" refer to images, text, designs, logos, videos, programs, and ideas that the Company provides through this Service after understanding and approving all of the contents of these Terms. , information, etc. (hereinafter collectively referred to as "content" in these regulations). ◆Chapter 2 Membership Article 4 (Samurai Mall Members) 1. Members may use the service in accordance with the conditions established by the Company. However, please note that depending on the type of service, you may be required to register items separately specified by our company. 2. Members may not transfer, sublease, pledge collateral, or otherwise dispose of any rights they have acquired to the Company through their membership status and use of the Service. Article 5 (Compliance with Terms and Conditions) 1. These regulations apply to all members and are the terms and conditions that must be observed during and after registration. 2.The Company may revise these Terms at any time. Revisions to these Terms will become effective when the revised Terms are posted on our company's designated website, and in this case, members shall comply with the revised Terms. Article 6 (Membership Registration Procedures) Individuals who agree to these regulations and apply for membership as prescribed by the Company will be eligible to become members after completing the registration procedures at the Company. Membership registration procedures must be carried out by the person becoming the member, and registration by a proxy is not permitted at all. When registering as a member, please read the input instructions carefully and enter the required information accurately in the designated input form. Article 7 (Management of member IDs and passwords) 1. Avoid using member IDs and passwords that can be easily inferred by third parties, such as date of birth, and change them regularly to prevent them from becoming known to others. Each member is responsible for managing their personal information. 2.If the Company confirms that the entered member ID and password match the registered one using the method prescribed by the Company, the Company will assume that the member has used the member ID and password, and the Company will assume that the member ID and password have been used by the member, and that the member ID and password are the same as those registered. We will not be held responsible for any damage caused by this, even if it is used by a person other than a member. Article 8 (Change of registered information) If there are any changes to the registered information, please promptly register the changes. The Company shall not be held responsible for any damage caused by failure to register changes. Furthermore, even if a change is registered, transactions that have already been completed before the change is registered will be conducted based on the information before the change is registered. If it is necessary to notify the service provider of changes to registered information regarding such transactions, the member should contact the service provider directly. Please note that we cannot respond to this request. Article 9 (Withdrawal of Membership) If you wish to withdraw from membership, please delete your membership information by following the instructions on the website, etc. Your membership will be treated as having been withdrawn after all withdrawal procedures prescribed by our company have been completed. Article 10 (Regarding Cookies, etc.) 1. The Company uses members' cookies to authenticate access to the site as a member, to investigate members' access history and usage status, and to provide other optimal services to members. information about the IP address used when accessing our server, information about the device identification number of the mobile device if accessed from a mobile phone, and information about the member's access history etc. using technologies such as cookies. Collect information. 2. In order for members to use the correct service, they must agree to the preceding paragraph and accept cookies. Therefore, please note that if you set your browser to reject cookies, you will not be able to use the services as a member. Article 11 (Handling of member information) We shall handle personal information of members obtained by the Company in connection with the use of this service in accordance with the "Personal Information Protection Policy" separately established by the Company. Article 12 (Suspension of Use/Cancellation of Membership for Specific Members) 1. If the Company determines that a specific member falls under any of the following items, the Company may suspend the use of the service by that member without prior notice. The member may change the user ID and password of the member, or cancel the membership of the member. The Company shall not be held responsible for any damage caused to the Member as a result of this. (1) If a member engages in an act that violates laws and regulations or these Terms of Use, etc. (2) If a member engages in fraudulent activity regarding service use (3) If a member's security is compromised, such as by entering a password incorrectly more than a certain number of times. (4) In other cases that the Company deems appropriate. 2. In addition to the preceding paragraph, if a member does not log in a certain number of times within a certain period determined by the Company, , may change the member's member ID and password or cancel the member's membership without prior notice. 3.When our company takes the disposition described in paragraphs 1 and 2 of this article, we will notify you to that effect to your registered email address. In addition, if the e-mail from the Company specified in the preceding paragraph is unable to reach the member due to the member's circumstances, the e-mail from the Company will be deemed to have arrived at the time when it should have arrived. ◆Chapter 3 Service Usage Article 13 (Services Provided) Our company provides the following services as part of this service. (1) Members may use My Page (as defined in Article 14) (2) Search across services (3) View information on each service (4) From each service Article 14 (Use of My Page) Members may use the Company's designated My Page. My Page provides a function that allows members to register and view their own ``gender,'' ``date of birth,'' and ``prefecture of residence'' as a ``profile'' registration and viewing function. Article 15 (Disclaimer) 1. If the Service provides links to other websites or resources, or links to the Service from third-party websites or resources, the Company shall We do not assume any responsibility for the content, use, or results thereof (including, but not limited to, legality, effectiveness, accuracy, reliability, safety, currency, and completeness). will do. In addition, if the Company reasonably determines that the content of the linked website or resource is illegal or inappropriate for the management and operation of this service, the Company will notify the member without any notification. You may delete the link destination. 2. Transactions with advertisers (including, but not limited to, participation in promotions such as sweepstakes) that advertise or advertise in the Service (including, but not limited to, sweepstakes advertisements) ), users shall conduct transactions with such advertisers based on their own judgment and responsibility, and the Company shall not be held responsible in any way for this. The Company does not guarantee the contents and conditions related to transactions such as payment for products, determination of contract terms, guarantees, collateral liability, presence of licenses, etc. We shall not be responsible for any damage to members resulting from advertisements or transactions conducted via promotions. 3. In the following cases, the Company shall not be liable for any damage, loss, disadvantage, etc. directly or indirectly incurred by the member, even if the Service is temporarily suspended, discontinued, or changed. shall not be liable. (1) In the event of a natural disaster such as a fire, earthquake, flood, lightning, heavy snow, etc. (2) In the event of social unrest such as war, civil war, terrorism, riot, or disturbance (3) Telephone contracts with our company (4) In the event that an event occurs that the Company cannot technically handle. We will fulfill our obligations and be discharged. 5. If a member causes any damage to another user or a third party by using this service, the member shall resolve the matter at his or her own responsibility and expense, and the Company shall not be held liable. We shall not cause any damage, loss, disadvantage, etc. Article 16 (Prohibited Matters) Users shall not engage in any of the following acts. In the event that damage is caused to the Company or a third party due to a violation of this, the user concerned will be responsible for compensating for all such damage. (1) Acts that cause inconvenience, disadvantage, or damage to other users, third parties other than other users, or the Company, or acts that are likely to do so (2) Other users, other users (3) Acts that infringe or may infringe on intellectual property rights such as copyrights, portrait rights, personality rights, privacy rights, publicity rights, or other rights of third parties other than our company. (3) Use this service commercially. (4) Acts that violate public order and morals or other acts that violate laws and regulations, or that may be likely to do so (5) Content that is false or misleading (6) Acts of using content obtained through this service outside the scope of personal use (7) Acts of registering information including information such as (8) Acts of collecting, accumulating, or storing personal information of other users (9) Computer software, Acts of uploading to the Service, or transmitting by email or other means, computer viruses, computer code, files, programs, or other content designed to interfere with, destroy, or limit the functionality of hardware or communication equipment ( 10) The act of registering multiple members by the same member (this includes registering multiple members from a computer, mobile phone, or smartphone. However, this excludes cases approved by the Company in advance. (11) Excessive returns of products. (12) Other acts that the Company reasonably deems to be inappropriate, such as damaging or destroying the credibility of the Company Article 17 (Intellectual Property Rights) 1. Intellectual Property Rights of Content Provided Through the Service All property rights shall belong exclusively to the Company. 2. Domestic and foreign copyright laws such as unauthorized reproduction, unauthorized reproduction, and other unauthorized secondary use of the Company's contents regardless of the purpose. If any act prohibited by law or other laws is discovered, the Company shall immediately take legal action. 3. If any dispute arises with a third party in violation of the provisions of this article. In such cases, members shall resolve such disputes at their own responsibility and expense, and shall not cause any damage, loss, or disadvantage to the Company. Article 18 (Use of Services) Depending on the type of service, Please note that when using this service, you will be required to separately agree to the terms of use of the service in question. Article 19 (Interruption/Suspension of Service, etc.) In order to ensure that the Service is always available in good condition, the Company may perform regular maintenance or emergency maintenance of the system, or if the system is overloaded, the Company may suspend the operation of the Service. If we determine that a problem will occur, if it becomes necessary to ensure member security, or if we determine that it is otherwise necessary, we may suspend the provision of all or part of the service without prior notice. or take necessary measures such as suspension. The Company shall not be responsible for any damage caused to the member in this case. ◆Chapter 4 Purchasing Products Article 20 (Purchasing Products) 1. If a member wishes to purchase products, etc., the member shall apply for the purchase or use of the products, etc. in accordance with the method specified separately by the Company. 2. In accordance with the application described in the preceding paragraph, the member confirms the delivery address, order details, etc. entered and registered, and then clicks the button to place the order.After that, the member receives an email from the Company confirming the order details. At that point, a sales contract regarding the products, etc. will be established between the member and the Company. 3. Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate act regarding the use of this service, the Company may cancel or terminate the sales contract or take other appropriate measures. Article 21 (Payment Method) 1. The payment amount for the product, etc. is the total of the purchase price of the product, etc., including consumption tax, and the related handling fee. 2. Payment for products, etc. purchased through this service shall be limited to payment by credit card in the member's name or a payment method separately approved by the Company. 3. If payment is made by credit card, the Member shall comply with the terms and conditions of a separate agreement with the credit card company. In the event that any dispute arises between the member and the credit card company regarding the use of the credit card, the member and the credit card company shall be responsible for resolving the dispute. Article 22 (Disclaimer regarding products, etc.) 1. The Company shall not be held responsible for the quality, materials, functions, performance, compatibility with other products, or other defects in this service or the products sold through this service, or any defects thereof. Except for the cases stipulated in the preceding article, we will not bear any guarantees or liability for any damages, losses, disadvantages, etc. that may arise as a result. 2. In case of troubles such as unknown delivery address, the Company will contact the member's registered contact information and deliver the product to the delivery address specified at the time of purchase. The delivery obligation will be fulfilled and the delivery obligation will be discharged. 3.The Company will not sell or sell any products based on comments posted on this website or sales page by members using SNS services such as Twitter, even if the comments are contrary to the facts. We will not be held responsible for any damage caused to members who have purchased it, unless there is intentional or gross negligence on our part. Article 23 (Product return/exchange conditions) 1.Product returns will only be accepted in the following cases. (1) If the product is found to be a counterfeit or pirated copy (2) If the product is defective (3) If the product arrives different from what you ordered (4) If the product is damaged during shipping (5) If none of (1) to (4) above apply, within 5 days after the product arrives, and none of the following apply. However, returns will not be accepted if they do not meet the conditions based on the "Samurai Mall Return Conditions" separately established by the Company. 2. Members shall apply for returns as specified in the preceding paragraph in accordance with the procedures separately determined by the Company. Regarding items (1) to (4) above, the cost of return shipping will be borne by the Company, and the sales price, shipping fee, cash on delivery fee, convenience store payment fee at the time of purchase by the member, and Samurai Mall used to purchase the item to be returned. Points will be returned. Regarding item (5) above, the cost of returning the item will be borne by the member, and the Company will pay the sales price, shipping fee, cash on delivery fee, convenience store payment fee at the time of the member's purchase, and the Samurai Mall used to purchase the item to be returned. Points will be returned. ◆Chapter 5 Miscellaneous Article 24 (Intellectual Property Rights) 1. All intellectual property rights for content provided through this service shall belong exclusively to the Company. 2. Regardless of the purpose, if any act prohibited by domestic or foreign copyright laws and other laws and regulations is discovered, such as unauthorized copying, reprinting, or other unauthorized secondary use of our content. , we will immediately take legal action. 3. If any dispute arises with a third party in violation of the provisions of this article, the member shall resolve such dispute at its own responsibility and expense, and shall not indemnify the Company for any damage, loss, or disadvantage. shall not be given. Article 25 (Governing Law, Agreed Jurisdiction) 1. If a problem arises regarding the use of this service that cannot be resolved by these Terms or our guidance/response, our company and the user will discuss this in good faith. This shall be resolved. 2. These Terms shall be interpreted in accordance with Japanese law, and in the event that a lawsuit regarding these Terms arises, the Kyoto District Court of First Instance shall have exclusive jurisdiction. Enacted on July 1, 2017 Enacted on July 3, 2017 ■■■ Points Terms of Use ■■■ Article 1 (Purpose) 1. This regulation is based on Wasabi Co., Ltd. (hereinafter referred to as "the Company"), Point services available on this site (hereinafter referred to as the ``Point Service'') are available to members (hereinafter referred to as ``members'') who have registered as members based on the Samurai Mall Membership Terms and Conditions (hereinafter referred to as the ``Membership Terms and Conditions''). This document stipulates the terms and conditions under which we provide the following services. 2. Regarding matters related to this point service that are not stipulated in these regulations, the respective provisions of the membership agreement will apply. Article 2 (Changes to the Service) 1. The Company may, without prior notice to members, make changes to these Terms, the content of the Service, or the terms of provision of the Service (abolition of points, suspension of point granting, applicable sites, etc.) (including, but not limited to, changes to transactions, point award rates or usage rates), and may terminate or suspend this service. Members shall agree to this in advance. 2. The Company shall not be held responsible for any disadvantage or damage caused to members as a result of the changes in the preceding paragraph. Article 3 (Granting of Points) 1. When a member purchases goods or uses services on this site or other websites designated by the Company in a manner specified by the Company, the Company shall provide other points deemed appropriate by the Company. ``Samurai Mall Points'' (hereinafter referred to as ``Points'') will be awarded. 2.The Company shall make all final decisions regarding whether or not to allocate points for a certain transaction, the number of points to be allotted, and any other matters regarding the allotment of points, and members shall not raise any objections to this. 3. Sites, services, and transactions eligible for point granting (hereinafter referred to as "eligible transactions"), point granting rates, and other conditions for point granting will be determined by the Company. Please pay close attention to the explanations on the site, as whether or not you are eligible for points, the rate of points awarded, and the expiration date may vary depending on the seller, type of transaction, or type of service used. 4. Points will be awarded after a certain period of time determined by the Company after the applicable transaction is performed. If the Company confirms that the applicable transaction has been canceled or returned within this period, points will not be awarded for the applicable transaction, and if there is a price change in the applicable transaction, the purchase price after the change will be granted accordingly. Article 4 (Management of Points) 1. The Company shall, in accordance with the method prescribed by the Company, notify the member of the number of points earned by the member, the number of points used by the member, and the balance of the number of points on the display screen for each member. I will notify you. 2. The final decision regarding the number of points in Paragraph 1 shall be made by the Company, and members shall not raise any objections thereto. Article 5 (Prohibition of combining points) If one member has registered for multiple memberships, the member may not combine the points held for each membership registration. Article 6 (Cancellation/Extinction of Points) 1. If, after the Company has granted points, there is a return, cancellation, or other reason for which the Company deems it appropriate to cancel the grant of points for the applicable transaction, the Company shall Points granted to a member due to a transaction can be canceled. 2. If the Company determines that the Member falls under any of the following items, the Company may cancel some or all of the points held by the Member without prior notice to the Member. (1) If there is an illegal or fraudulent act; (2) If there is a violation of these Terms, the Membership Agreement, or other terms and rules established by the Company; (3) In other cases, the Company may cancel the points granted to the member. If deemed appropriate 3. If you do not perform the relevant transaction within the period specified by the Company, the points will automatically disappear. 4.The Company will not provide any compensation or assume any responsibility for canceled or extinguished points. Article 7 (Use of Points for Payment) 1. Members shall use the points they hold in accordance with the method prescribed by the Company to redeem the payment amount (product price, shipping fee, , fees or consumption tax (the same shall apply hereinafter)). 2. The Company may limit the services and products eligible for the use of points as described in Paragraph 1, or may impose conditions on the use of points. 3. If the member cancels the payment pursuant to paragraph 1, the points used for the payment will, in principle, be returned, and no cash refund will be made. However, if we are unable to refund you with points due to our administrative circumstances, cash equivalent to the amount of points used may be returned to you from the shop where you made the payment. 4. If a member uses points to pay the full amount of the payment, and the amount is subsequently reduced for some reason, the points or cash will be returned in accordance with the preceding paragraph. If a member uses points to pay for a portion of the payment amount, and the payment amount is subsequently reduced for some reason, the payment will first be refunded using another payment method, and even then, the amount that needs to be returned will not be enough. If there is a shortage, we will take measures such as refunding points or cash in accordance with the preceding paragraph. 5. If the payment amount is increased for some reason after the member has used points to pay the payment amount, the member shall pay the increased amount using another payment method. However, if the member used points to pay the full amount of the payment and chose to use all the points he/she owns for the payment, the points held by the member will be used to pay the increased amount. Points will be used preferentially, and if the remaining amount of points is insufficient to cover the increase, the shortfall will be paid by another payment method. 6. If a member uses all the points he/she owns to pay for a certain transaction, and if new points are granted or returned to the member within a certain period determined by the Company after the transaction, The points granted or returned shall also be automatically applied to the payment of the transaction price. Article 7 (Use of Points for Purposes Other than Payment) 1.In addition to the use of points for payment at each shop as specified in the preceding article, members may use their points in accordance with the method specified by the Company to receive gifts and other benefits (hereinafter referred to as (collectively referred to as "Benefits"). 2. From time to time, the Company will set up benefits that can be exchanged using the points held by members, and will notify the members using the method prescribed by the Company. 3.The types and contents of benefits, the number of points required for exchange, and other conditions for using points shall be determined by the Company, and the Company may set up, change, or terminate these at any time. Due to certain circumstances, we may not be able to provide the benefits requested by the member, in which case the benefits will be changed or the relevant points will be returned to the member. 4.The Company will not compensate or take any responsibility for any disadvantage caused to the Member due to the reasons set forth in the preceding paragraph. 5.When using points, members shall notify the recipient of benefits, contact information, and other matters specified by the Company. When sending gifts or other benefits to members, the recipient will only be sent to the member's name at the member's residential address in Japan. It cannot be sent overseas, to anyone other than the member, or to a post office box. 6.Some benefits may be provided by affiliated companies commissioned by our company. In this case, the conditions for using the benefits shall be in accordance with the terms and conditions of each partner company, and the Company does not guarantee the quality or usefulness of the benefits. If there are any defects in these benefits, they shall be resolved with the affiliated company that shipped and provided the benefits. 7. Members may not return or exchange benefits for other benefits unless the Company or the benefit provider is at fault. Article 8 (Loss, damage, etc. of products or benefits) If an accident such as loss, theft, damage, delay, etc. occurs during or after delivery of the product for which the payment was made in Article 7 or the benefit described in the preceding article. Unless the accident is attributable to the Company, the Company will not be held responsible and will not refund points. Article 9 (Cancellation of points after point use) 1. If points are canceled pursuant to Article 6 after a member has used them for payment pursuant to Article 7, the transaction subject to said settlement (hereinafter referred to as "Point ``Usage Transactions'') may be canceled or suspended. If the member has already executed or intends to carry out a transaction using points, the member must immediately pay the shortfall due to point cancellation to the Company in cash or by the method specified by the Company. 2. If the points mentioned in the preceding paragraph are canceled after the member has used the points to exchange for the benefits pursuant to Article 8, the application for the benefits will be cancelled. If the member has already received the benefits, the member shall immediately return the benefits or pay the amount equivalent to the benefits to the Company. Article 10 (Use by a third party) 1. Points must be used by the member himself/herself and cannot be used by a third party other than the member. 2.If the Company confirms by the prescribed method that the member ID and password entered when using points match the registered one, the Company will consider the use by the member. Even if the points are used fraudulently by a third party, we will not refund the points used. Furthermore, we are not responsible for any damage caused to members. Article 11 (Prohibition of transferring or pawning points, etc.) Members may not transfer or pawn their points to other members, or share points among members. Article 12 (No exchange for cash) Members may not exchange points for cash under any circumstances. Article 13 (Taxes and Expenses) If taxes or incidental expenses occur due to the acquisition of points, use of points, exchange for benefits, etc., members are responsible for paying all of them. I assume that. Article 14 (Loss/Suspension of Membership) If a member loses their status as a member, they will lose all points they hold, the right to exchange for benefits, and any other rights related to the use of this service. You shall not acquire any claims against us as a result of such loss. Article 15 (Disclaimer) Although the Company will do its best to operate the Service based on the state of the art at the time, it does not guarantee that problems will not occur. The Company is not responsible for any system interruptions, delays, cancellations, data loss due to communication line or computer failures, failures related to point use, damages caused by unauthorized access to data, or any other damages caused to members related to this service. shall not be liable for any. Enacted on July 1, 2017 Enacted on July 3, 2017 ■■■ Agreement terms regarding the handling of personal information ■■■ When applying for this service, the member shall be informed of any information that the Company has learned in connection with the use of this service. I agree that the personal information of members will be handled as follows by our company after taking protective measures. Article 1 Purpose of use of personal information Our company acquires and uses members' personal information for the purposes described in each section. (1) To examine and register as a member when using this service (2) To notify and communicate updates on services and information related to this service (3) To provide analysis and statistics regarding our business activities and market research (4) For various communications with members while the member is using this service Article 2 Consignment of personal information The Company shall use all or part of the member's information within the scope of the purpose of use set forth in Article 1. Departments may be outsourced to other companies. We will select a subcontractor with a sufficient level of protection and conclude a contract regarding the handling of personal information. Article 3 Provision of Personal Information to Third Parties The Company will: (1) in the cases specified in the preceding article, (2) with the consent of the member, (3) cooperate to the extent necessary to achieve the purpose of use specified to the member. We will not provide acquired personal information to third parties, except when personal information is jointly used with a business operator or (4) when required by law. Article 4 Voluntary nature of providing personal information and consequences of not providing such information All personal information acquired by our company is provided voluntarily by members. Please note that if you do not provide the required items, we may refuse to use this service. Article 5 Rights regarding personal information At the request of the member, the Company will notify the purpose of use of the personal information held by the Company, disclose it, correct the content, add or delete it, suspend use of it, erase it, and transfer it to a third party. (referred to as "disclosure, etc."). For information on disclosure, correction, deletion, etc., please see "Contact Information" below.・Personal information protection manager Hiroshi Okubo, Wasabi Co., Ltd. ・Inquiries regarding personal information: Wasabi Co., Ltd. Samurai Mall Customer Support Center Telephone: 050-5838-3170 (Reception hours: 10:00-18:00 on weekdays, closed on Saturdays, Sundays, and holidays) E- mail:[email protected] Enacted on July 1, 2017 Enacted on July 3, 2017 ■■■ Samurai Mall Return Policy ■■■ For returns, please contact the store directly. Different stores have similar return and exchange conditions, but some stores have their own return and exchange conditions. You can check the return and exchange conditions set by each store from the store information "Returns and Refunds". Return/exchange conditions for each product This site has pre-established return policies for products that fall under the following conditions. If it is not listed in each store's information, the following conditions will apply, so please check. ◇Books, foreign books - We will not accept exchanges due to damage to the book's band or missing band. -Magazines cannot be returned or exchanged due to customer convenience. ◇DVD/CD ・If only the CD or DVD case is damaged, we will send you a replacement case (in the case of maxi-single, 2-disc case, other special cases, or if the product itself is damaged) (If applicable, we will accept returns or exchanges of the product.) ◇PCs/peripherals, TV games - When returning a PC/peripherals or TV game console, all information recorded on the product, including the customer's personal information and history, will be deleted and returned to the state before purchase. Please wait and send it back. If any information or history recorded on the returned product remains, the preservation, confidentiality, and any other rights and other interests related to the information/history, etc. are waived. Please note that you agree to be deemed to be・We cannot accept returns or exchanges for products that have software other than standard software installed, or products that have malfunctions due to this. ◇Home & Kitchen - Safes cannot be returned or exchanged. ◇Plants - We do not accept returns or exchanges due to customer convenience. ◇Pet supplies ・We do not accept returns or exchanges for animals, pet food, and supplements due to customer convenience. ◇Drugstore/Beauty ・We do not accept returns or exchanges of pharmaceuticals, quasi-drugs, cosmetics, supplements, or medical devices due to customer convenience. ◇Food/drinks/alcohol ・We do not accept returns or exchanges due to customer convenience.・If you wish to return or exchange an item due to a problem or defect, please contact each store. ◇Clothing & fashion accessories, shoes & bags - We do not accept returns or exchanges due to customer convenience.・If you return a product that you have tried on, we will not be able to cover the product price (tax included) excluding shipping and handling fees and gift wrapping fees, as well as domestic return shipping charges. We cannot accept exchanges for the same product, but some products may be exchanged for a different color or size, or for a different product.・Earrings and body piercings cannot be returned or exchanged due to customer convenience after opening.・Please try on items indoors with the product tags attached. For products that are meant to be worn over the head, please cover your face and head with a scarf etc. Please wear your own swimwear and underwear before trying them on. Please wear socks or stockings before trying on the shoes.・We do not accept returns or exchanges of used products. The following items are considered used.・Items with wear and tear (wrinkles, stains on the sole, scratches on the sole, etc.) that would not occur when trying on the item.・Items with odor such as perfume or cigarettes, or makeup stains such as foundation.・Due to the nature of the product, fashion lucky bags will only be refunded if the product is defective or damaged. We do not accept refunds or exchanges for any reason. Wrist watch, jewelry - If you return a product that you have tried on and the price is less than 300,000 yen (tax included), we will refund the product price (tax included) excluding shipping and handling fees and gift wrapping fees, as well as domestic return shipping charges. Masu. We cannot accept exchanges for the same product, but some products may be exchanged for a different color or size, or for a different product.・Earrings and body piercings cannot be returned or exchanged due to customer convenience after opening.・We do not accept returns or exchanges for watches and jewelry priced at 300,000 yen (tax included) or more, except in the case of initial defects.・For watches and jewelry priced at 300,000 yen (tax included) or more, please see "High-Price Items" on this page. For watches and jewelry that are parallel imports, please also see "Parallel Import Items" on this page. Please also see.・When touching the product, please wear gloves to prevent stain and rust. Also, when trying on the product, in addition to wearing gloves, please wrap the parts you are wearing (wrists, neck, etc.) with a scarf or handkerchief to prevent the product from coming into direct contact with your skin.・When trying on Wrist watch, please do not turn on the product and leave any accessories (product tag, protective sticker, battery sheet, etc.) attached. Please do not fasten the band, and do not modify or add pieces to the band.・We do not accept returns or exchanges of used products. The following items are considered used. - Items with the battery sheet removed or items that are charged (battery-powered watches, smart watches, etc.).・If you experience any problems after wearing Wrist watch, please first contact the manufacturer listed on the warranty directly to confirm the details of the warranty service. -The battery built into the product is a monitor battery and is not included in the product price. If the battery is dead, first contact the manufacturer directly. ◇DIY/Tools/Lumber, large wooden building materials, and products with motors (lawn mowers, brush cutters, etc.) cannot be returned or exchanged due to customer convenience.・We do not accept returns or exchanges of toilets, vanities, system kitchens, and doors due to customer convenience. ◇Sports & Outdoors - The same conditions apply to products that fall under sportswear (including swimwear), sports shoes, and sports bags as those for clothing, fashion accessories, and shoes and bags stores.・Please cancel the crime prevention registration before returning the bicycle. ◇Car/motorcycle supplies - Motorized bicycles and motorcycles cannot be returned or exchanged due to customer convenience. - Car batteries and motorcycle batteries cannot be returned or exchanged due to customer convenience. ◇Fine Art ・If the item is framed and shipped after receiving the order, it falls under the category of made-to-order products, so we cannot accept returns or exchanges.・If the shipping option is different from normal shipping options, such as art transportation, it will be a special handling item, and the return/exchange conditions for special handling items will apply. For information on returning and exchanging special items, please see "Special Items" on this page.・Please be sure to return all items, including the box, certificate, and certificate of authenticity. We will not accept returns or exchanges if items are missing from the package when delivered to the customer.・We cannot accept returns or exchanges for works that are damaged or dirty after delivery.・Please take a photo of the reason for the return/exchange and leave it for record purposes before returning the item. ◇Products that are used by injecting or installing fuel ・If you experience any operational trouble or malfunction after injecting or installing fuel, please contact the manufacturer directly. - If you wish to return or exchange a product that has a problem or defect, please be sure to remove the fuel before returning it for safety reasons.・Please put the delivery note in the packing material attached to the outside, wrap it in a double plastic bag, and then return it. ◇High-priced products - High-priced products are products that cost more than 300,000 yen (tax included).・Returns due to customer circumstances will only be accepted if the product is unused and unopened. We do not accept exchanges regardless of reason or condition.・High-value items such as watches and jewelry can be returned or exchanged only in the case of initial defects. We do not accept returns or exchanges for any other reason.・Due to the nature of the product, please be sure to specify the delivery company specified by each store before returning it. After completing the online process, you will receive an email from our website regarding the shipping company to use for return shipping.・If you return an unused or unopened product due to customer reasons, you will be responsible for the return shipping fee and shipping insurance fee.・Since we will proceed with the refund process after checking the condition of the returned item, it will take longer to complete the refund process than normal refund processing. We will notify you via email when your refund has been processed. ◇Special handling products (excluding large furniture and home appliances eligible for Omakase service) - We do not accept returns or exchanges due to customer convenience. - If there is a problem or defect with the product, please use the product manufacturer's after-sales service. We will fully refund handling fees, transportation costs using stairs, installation costs, and cash-on-delivery fees.・At the time of delivery, we will ask for a receipt stamp on the designated paper. Please check the item before stamping the receipt and notify the worker if there are any scratches or stains. After receiving a receipt stamp, we cannot accept returns or exchanges due to problems with the product during delivery. -After checking with the manufacturer, if you wish to return or exchange the item, please contact customer service. ◇Parallel import goods ・Only watches and jewelry with a price of less than 300,000 yen (tax included) will be exchanged if we have them in stock. ・If the product is within the warranty period, you can receive warranty repairs according to the provisions of the international warranty. there is. Please refer to the instructions included with the product for instructions on how to apply for repair. Enacted on July 1, 2017 Enacted on July 3, 2017